So what's my beef with Suddenlink this time? Somewhat the same as the last 2-3 months. Ever since they changed there website software the Payment System does not work! What specifically Well, you can't PAY online, you can't set up EZ PAY (automatic payments from a Credit Card), you can't change the expiration date on existing credit card (thus, EZ PAY won't work at all), you can't REMOVE the existing Credit Card as a Method of Payment, you can't add a new credit card as a Method of Payment).
So, what is Customer Service doing for me? NOTHING! They only have the knowledge and capability to record a problem. How about CHAT? NOTHING. They are even worse and have no access to billing information. As usual, my wait time to speak to someone was over 40 minutes until the first customer service rep answered. 25 minutes for a CHAT person. I have spend literally several MAN DAYS (1 Man Day = 24 hours) with the same problem both on my account and mother-in-laws account. Still no fix for over 2.5-3 MONTHS! Guess they don't care if the customer can't pay! Right!
Resolution: Like always they tell you to run down to the Local Store. This means hop in you car and drive a few miles, then wait 20-30 minutes in their queue, only to get a person who also has no access to billing/EZ Pay options to fix the automatic payment. Yes, they will accept payment MANUALLY! So, looks like we need to MANUALLY pay both my account and M-I-L's account. Oh how wonderful Suddenlink is!
I NEVER experienced such BAD service ever for any service!!! Same BAD service or worse is their TECHNICAL service. If only I had another choice in Amarillo for this speed Internet, even at twice the cost.
Who ever heard of a company that did NOT provide a Feedback email or online service? Or an address for a snail mail to file a complaint? Or an email to report a problem? PLEASE some company come into Amarillo and offer something to REPLACE SUDDENLINK!
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