Woodbridge Home Exteriors replaced some of my double pane windows with triple pane windows several years back. Although I had a difficult time with them, particularly getting in contact with of somebody, they finally provided me a contact. However, it took several times for them to get the double hung windows right (latches and locks) and 5 times to get the fixed window correct, replacing it 4 times because it was manufacturer incorrectly. But, they resolved thir issues and produced some fine windows at the end.
But, the story doesn't end there. Because they lived up to their installation and ensured it was right I went with them again to install vinyl over all my soffits and fascia. The first installer screwed up several things by NOT repairing damaged (rotten) wood before covering it with vinyl as per my contract. Then he quit because he didn't want to do the required repairs identified in the contract after doing about 30' of the house! He left after cracking a window, leaving a short in my light circuit, and crapping installation. Woodbridge claimed that they would get another installer to pick up where the first left off using the same materials and installation techniques. WRONG! The second installer would not form the fascia as the first did because his method was better, particularly the corners, He was right! Mike Motley in Amarillo is an installer to seek if you want vinyl soffits and fascia!
Now the BEWARE: Woodbridge has loose lipped sales people -- and that includes all departments. They do NOT do the work themselves -- everything is subcontracted -- and do not provide their personal warranty they preach. The warrant is 3rd party and ONLY covers manufacturer's defects. I was promised that any hail damage to my new vinyl would be replaced at no charge for lifetime. Well, that isn't in writing! I am still negotiating for written warranty stating that since the manufacturer's defect warranty, called a Preservation Warranty by Woodbridge, does not cover any "Act of God" and specifically states that only it applies and no other warranties. I believe this is called "selling you down the river" and a bait and switch tactic. Their prices are higher than other installers, but a warranty re hail damage would be worth a premium -- should I get it!
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6/9/2019 Woodbridge came through with everything promised. The final installation was beautiful, the cracked window matched and repaired the first time, and a letter from the president warranted repair due to hail. The journies to get to the finish line was similar to the 2013 installation of windows, but the end result is pleasing. If you can take the bumps, and ALL contractors cause bumps, you should be pleased too with the workmanship. Get details of importance in your contract, spend some time to manage the project, and enjoy the finally.
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