Dear Jack (not the real name of my visually impair client) once again got bitten by technology. If you followed previous posts re me installing his Fire Stick onto his Sony Smart TV, along with an OTA to pull in FREE local channels, you would have noticed a SUCCESS yell. Until yesterday when his network crashed for some unknow reason. Thing is, mine did too. We are on different Fiber Internet services, mine AT&T, his Vexus. Interesting that both crashed the same time. Since they have separate local fiber to houses I would have though the entire system was too exclusive to the organization. Sure seems like Vexus did a piggy-back somewhere down the line and when an AT&T service was disrupted, it also caused Vexus to hiccup. Could possibly, like before Fiber, some of the smaller companies would address the customer interface but pay to use a larger companies facilities and services to perform the backend functions? I'm going to address that here - speculate as you will.
Only thing of concern was the network crashed so the simple solution is to cut the power on the router and bring it back up again. This worked fine for his computer, but not his TV and Fire Stick. The SONY gave an appropriate message that the Internet wasn't available and to check it, but also wanted to connect to a cable or satellite service which he gave up in lieu of a Fire Stick (big You Tube user for UFOs and History) and Local Channels off an OTA (over-the-air antenna) connected to the SONY. (Simple voice switching between the two using the Fire Stick remote works like a charm (see This Post and also this one). Now he has free TV (Go Cowboys) and all the applications available to the Fire Stick.)
Back to the subject. How did I get him past the SONY message. rial and error. Actually hit the right button on the SONY remove (TV button) which connected him. Who would have thought? I don't know if the SONY was confused because it always expected either a cable/satellite service. I don't think any research would have told me to hit the TV Button on the remote! One for the Good Guys.
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