I had a technician come out to resolve some Hopper-1 pixelization (?) and freeze problems since its install. This is the 2nd Hopper receiver since January when it replaced a Vip722 receiver which work working without problems. The first Hopper was faulty and did reboots when it felt like doing it! Plusr it had performance problems displaying guide and scrolling through it. I had already replace the SNAP Device which is supposed to help the performance of graphical interfaces, such as the guide, and Joey connections which I have none.
Back to this Hopper installation problem. The problem according to the technicians happen because of cable and connection issues. They replaced all the cable outside from satellite disch to cable running into house and tested the cable as best they could. The inside wiring had a splitter on it that led to the TV and previous connected TV using the Vip722 receiver. They replaced that. Then by the TV they attempted to replace cable and connections to receiver. They did get it all working and concluded that it was all fixed. 5 minutes after leaving I moved the TV back a little and signal was lost. Apparently just moving the cable out of the wall caused the signal loss issue. I retested that theory several time and sure enough every time I moved the cable the signal was lost.
Thus, I am on their schedule for tomorrow again.
-----------
2/27/20 Update: Success. I knew the cable could not be fixed because it was now too short after their cutting to remove nicks. So, I cut a new wall opening 36" away and pulled the cable from the old hole to the new one. The technicians today checked the new length and found the damage, spliced new connections, and installed the wall cover. I then had to patch the reminder of the opening, but now it is complete except for repainting it. Finally! I hope this is last problem I have with the Hopper installs. DishNetwork gave me a case manager to ensure all problems are fixed too. I think I'm in business again.
---------
Update 3/2/2020 Update: There was only one outstanding problem and that was the OTA picture/sound disruption. To debug that further Dish Case manager and I decided that I should hook up antenna directly to TV and note differences. I did this by digging out an old antenna splitter (NOT a DISH splitter -- won't work), attached to attena cable out of wall and connected the splits to OTA Adapter on DISH receiver and the other directly to TV. Given 95%+ strength in the signal, the TV worked perfectly for the last 3 days.. I even recorded 2 hours of my FOX OTA station while I watched the same basketball game on the TV direct connect. Surprisingly, BOTH were perfect! I have not seen any disruptions on DISH OTA since installing the antenna splitter in front of the OTA adapter. Why it now works perfectly? I can only guess that the cable connected to the OTA was the original cable from the antenna and now is a new cable off the splitter. Unless the added resistance of the splitter figures in. I don't think I'll worry about it and want to thank DISH support and the Case Manager for their continuous support and interest. I've now been with DISH for 25 years and can't say a thing bad about them. They did a lot of work updating my cables and satellite dishes to upgrade my receiver from an old Vip722 to Hopper-1 at no cost to me other than having to buy an Internet adapter to get On Demand which I didn't have on old receiver. I highly recommend DISHNetwork. Kudos for DishNetwork and their Technical Support.
No comments:
Post a Comment