If you remember, I had a Hopper, FOUR different ones now, that would shut down while watching active program or a DVR recording. Quick resolution was hit the SAT button on remote to get back.
After 17 technicians, 1 local one, 3 supervisors, Dish wrote it off as SOFTWARE issue. This was one possbility since 4 different Hoppers fixed it. Not one rep would do troubleshooting and instead looked at their displays, typed in keywords, and hope something came up to recommend customer to TRY!
I resolved the issue by testing 3 different surge protectors (failed), swithcin wall receptacles entirely (failed) then finally asking Dish whether power rant to the external dish itself. Answer was NO. Well, it does! A low voltage, something 30v, is passed back through the coax FROM the receiver to the LNB on the external dish. After a lot of searches I found one article that said it did AND that if disrupted it will shut down receiver. BINGO. I looked the the externally mounter dish on my roof and the coax from the LNG to the house and receiver was swining wildly in the stead 0-25 mph winds of Amarillo. No problem until gusts above 30. I checked history of winds on weatherunderground site and it wrote the dates down tsince December when this occurrene was experienced. Lo and Bhold EVERY day I reported the issue to Dish! Apparently, they fasten the coax at initial install, by the PLASTIC fasteners complete deteriorated into pieces and the coax was swinging in the wind causing the disruptions and receiver shutdown. One would think the local technician would have checked everything instead of just swapping Hoppers again ! Wrong.
This is so common with ALL technical customer service phone reps who get paid NOT to spend more than 30 minutes on the phone and to ONLY look up possibly helpful information on their displays. Then you get to reexplain the problem to each and every other rep you get since you can NEVER GET BACK to the initial one. How things have changed since I did my technical work 25 years ago! I never passed it off and always did actual troubleshooting and ALWAYS fixed the problem withing 1-3 days. Over 2-3 months I have been reporting this particular problem to DISH! Inexcusable!
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1/23/2023 After over a week without an incident, issues began again on 1/21. First double recordings of a program, then pixel scrambling, then not recording even when told successfully doing so, then recorind the next show instead of current one. These happened 1/21 and 1/22. On 1/23 OFF goes the hopper when I was watching a DVR resorcing! So much for the wind theory that corresponded every other time unless something else is loose. I went out and shook the cable and physical dish while the wife watch an active program. No interference at all! For the 2 week good period I had both the Hopper plugged directly into the wall receptacle and then off another wall receptacle on a different circuit. Had no problems, switched back on 19th and encounterd the powwer off on the 23rd. It seems hopeless! I am back on the different circuit at the moment. If it fails there, then it is a software error as initially suggested! But, who else is experiencing this?
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