Every year I must refill my Tracfone Service for another year. Finding the refill to order is nearly impossible on its Website.
Basically, I do not need any more minutes, data byes, nor text messages. Simply need just another year service. That $49.99 plan needs a trick to find on the Website and then has misleading description of pricing.
On the Website, chose Refill and then Add On option. It will then present a screen to select some add on, like DB, minutes, text. Text is cheapest at $5. Last year I was told I could the Add-On plan where I could select a year and then add on Text. This year I was told I could just order a year plan. My plan according to Tracfone mobile's dashboard is "Tracfone Paygo for Android" It was called something else when I ordered it though! Anyways, After selecting Add On to get to the screen, you are presented with a box indicating that you can order a refill and even set it up for auto refill. Clicking that "might" get you to correct refill of an additional year only. Because I was told last year I MUST also include another add on, like Text, it can be done by scrolling down to bottom before selecting refill submission. I did so and now a screen came up with pricing. But instead of displaying ONE-TIME price, it said price/mo! This is incorrect.
So, like last year, I called them and got in line for a representative after painful argument with its automated call response dialog until it finally transferred me to a Rep in about 15 minutes. The Rep told me , "NO, you do not have to add on anything except the additional year". Contrary to last year where I paid an additional $5. Fine, do it and I was done.
Conclusion, going to a Rep and indicating you want the same plan but only an additional year worked this year and a breeze. However, as I mentioned above, the same plan clicking the box for the refill "might" work.
Ordering now sems to be clear (I ope next year is the same). And, you can't beat a $49.99 + tax plan for an entire year (about $55.91 or the equivalent of $4.66/mo). Tracfone service has been flawless, never presenting a problem.
